5

Product support

The following accessibility options are available on this scanner: 

•

Control of the scanner buttons

•

Getting assistance

NOTE:

The scanner User Guide is available in a help format that is readable by most

screen readers. To find this file, click 

Start

, point to 

Programs

 or 

All Programs

, point

to 

HP

, point to 

Scanjet

, point to 

N6310

, and then click 

User Guide

.

Control of the scanner buttons

To prevent buttons from being pushed accidentally, you can disable the buttons on the
scanner front panel.

When the buttons are disabled, you always start scans and copies from the computer
using scanning software. You can still press the  button on the scanner panel to stop a
scan or copy.
To turn off the scanner buttons, follow these steps:

1.

Open the HP Scanner Tools Utility.

2.

On the 

Buttons

 tab, select the 

Disable front panel buttons

 check box.

To re-enable the scanner buttons, clear the 

Disable front panel buttons

 check box.

NOTE:

You must have administrative privileges on the computer to change the

setting of this check box.

Getting assistance

In order to get the best results from your HP product, please consult the following HP
support offerings:

1.

See the product documentation that came with the product.
•

Review the troubleshooting section in this user guide.

•

Review the scanner software help (click 

Start

, point to 

Programs

 or 

All

Programs

, point to 

HP

, point to 

Scanjet

, point to 

N6310

, point to 

User Guide

,

and then select your preferred format).

2.

See the HP online support website at 

www.hp.com/support

, or contact your point of

purchase.
HP online support is available to all HP customers. It is the fastest source for up-to-
date product information and expert assistance, including the following features:
•

Online chat and email access to qualified online support specialists

•

Software, firmware, and driver updates for your product

•

Valuable product and troubleshooting information for technical issues

•

Proactive product updates, support alerts, and HP newsletters (available when
you register your product)

42

Product support