Scanner installation troubleshooting.........................................................................................27
Check the cables................................................................................................................28Uninstall and reinstall the software.....................................................................................28
Scanner initialization or hardware problems.............................................................................29
Check the USB connection.................................................................................................29Check that the scanner has power.....................................................................................30Reset the scanner..............................................................................................................30Test the scanner hardware.................................................................................................31Scanner has stopped working properly..............................................................................31Additional troubleshooting information...............................................................................31
Scanner operation problems....................................................................................................32
Scanner will not turn on......................................................................................................32Scanner lamp stays on.......................................................................................................32Scanner does not start scan right away.............................................................................32Scanner is scanning items very slowly...............................................................................33Custom scan shortcut names do not display correctly on the LCD....................................33Vertical white stripes appear on the printed page..............................................................33Scan files are too large.......................................................................................................33The bottom of the image is cut off when scanning from the scanner glass........................34Issues with scanning documents or text (OCR).................................................................34
Buttons do not work..................................................................................................................34
Buttons do not work............................................................................................................34An unexpected program opens when a button is pressed.................................................35Wrong shortcut is used when the Scan button is pressed..................................................35
Automatic document feeder (ADF) problems...........................................................................36
Scanned image is fuzzy......................................................................................................36Scanned images contain streaks or scratches...................................................................37Scanner scans only one side of a double-sided page........................................................37Scanned pages are out of order at the scan destination....................................................37Scanned pages are missing at the scan destination..........................................................37The image is completely black or completely white............................................................37Scanned images are not straight........................................................................................38Clear a jam from the automatic document feeder (ADF)....................................................38Automatic document feeder (ADF) does not feed paper....................................................40The bottom of the scanned image is cut off........................................................................40
Slides, negatives, and TMA issues...........................................................................................40
The image cannot be enlarged...........................................................................................40Incorrect colors print, or the image is too light or dark........................................................41The scanned images are dark............................................................................................41The TMA does not work at all.............................................................................................41No light or only dim light is visible in the TMA after selecting a slides or negativesscanning shortcut...............................................................................................................41
Additional troubleshooting information.....................................................................................41
5 Product support
Control of the scanner buttons.................................................................................................42Getting assistance....................................................................................................................42
Index
..............................................................................................................................................44
2
