BenQ DC 5530  User’s Manual

Troubleshooting (Error Message Table)

41

Eng
lish

T

ROUBLESHOOTING

(E

RROR

 M

ESSAGE

 T

ABLE

)

Symptoms

Causes

Solutions

The power won’t turn on.

•  The battery is out of power.

•  The AC power adapter is 

not well connected or 

damaged.

•  Use the battery charger to charge the 

battery.

•  Make sure the AC power is  

connected and it's not damaged.

The power turns off during 
use.

•  The battery is out of power.

•   Auto  power  off.

•  The battery/SD card cover 

is opened when in process.

•  The adapter has not been     

connected properly.

•  Use the battery charger to charge the 

battery.

•   Switch  on  the  Power  .

•  Do not opened the battery/SD card 

cover when camera is under 

operating.

•  Connect the adapter correctly.

The battery power is draining 
quickly.

•  The extemal temperature is 

too cold.

•  The battery is not used for a 

long time.

•  Keep the camera away from extreme 

temperatures.

•   Recharge the battery with battery 

charger.

The camera does not take 
pictures when the shutter 
button is pressed .

•  The camera is not set at  

Recording Mode.

•  The battery is weak.

•  The power has not been 

switched on.

•  Set the Mode Dial at Recording 

Mode.

•  Replace the battery with a new one.

•   Switch  on  the  power.

The close-up image is blurred.

•   You  should  select  the 

correct focus range.

•  If the subject is around 9 cm, select 

macro mode from mode dial.

The flash does not fire.

•  The camera flash is turned 

off. 

• The light source is sufficient.

•  Set the flash mode to Auto Flash or 

Fill-in Flash mode.

There is something wrong with 
the color of the captured 
image.

•  White Balance is not set 

properly.

•  Set white balance to Auto mode or 

other suitable mode. 

The picture is too bright or too 
dark.

•  There is excessive or 

inadequate exposure.

•  Reset exposure compensation.

The LCD  monitor is not clear.

•  The LCD monitor plastic 

cover is dirty.

•  You should clean the LCD cover.

The camera cannot download 
images to the PC.

•  Cable is not connected 

properly.

•   Camera  is  off.

•  There are no battery or the 

adapter is not well 

connected.

•  OS is not Window 98SE/

2000/ME/XP or PC is not  

equipped with USB port.

•  USB driver is not installed.

•  Check the cable connection.

•   Turn  on  the  power.

•  Load new battery or check the AC 

power adapter connection.

•  Install Windows 98SE/2000/ME/XP 

and USB Port.

•   Install  USB  Driver.