Reference
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Accessing camera external to the local network
Firewall Protection: Check for the internet firewall with the system administrator, either he has to do port forwarding or modify the DMZ
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function on the router.
Default router needed: Check if you need configure the router settings.
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Sporadic network performance
Network Switches or hubs used may be of the lower configuration and the load on this may not meet the required conditions of our
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network camera.
Check for the RJ-45 cables that are used for the network connectivity.
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If POE is used check if the power is got by the network camera when connected to it.
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Login Password lost
Reset the camera by pressing the Reset button for more than 3 seconds to restore default settings.
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After the factory settings login using the default user name and password.
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Video Streaming problems
If the video streaming does not start on the Web client as per the indication install the latest version of JRE (Java Run Time) on your com
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puter.
When Windows IE browsers are used always take care to allow pop ups, check this option before we run the web client.
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Check the quality of image by referring the video settings as described in the manual.
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Sometimes there would be intermittent or very slow video streaming, this may be because of the higher resolution and frame rate that
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are set for the video.
The video streaming may appear poor at times, this may be because of the network traffic ,too many devices connected to the switch or
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hub, enabling motion detection to each of the video streams and because of other programs running on your computer.
If the images appear to be blurred adjust the focus of the network camera to get a clear image.
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Video images if appear white and black adjust the settings in the OSD to get back the colorful image.
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Select the Night mode if the network camera is connected at a place where surrounding light is less or dark.
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