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Troubleshooting
•
Video images if appear white and black adjust the set-
tings in the OSD to get back the colorful image.
•
Select the Night mode if the network camera is con-
nected at a place where surrounding light is less or
dark.
•
If we obtain lower frame rate than set we need to
check from the system administrator for sufficient
bandwidth available or reduce the number of applica-
tions running on the client computer.
•
If the client PC’s are unable to access the multicast
stream, check with the system administrator for the
use of a valid multicast address or check if the router is
supporting multicasting.
•
If the images appear to have white of gray stripes on
it, upgrade the Video graphics driver on the client PC
to the latest version.
•
Video images may be noisy if you are using the cam-
era in a very low light environment or the bit rate/
quality is set to very low values. Provide higher values
for quality and support the surrounding environment
with enough light.
Audio condition
•
The client computer that is interacting with the cam-
era needs to have a sound card that is functional to
support speaker and microphone.
•
The sound card needs to be checked for its support for
full duplex communication.
•
Ensure that the mute button of the client computer is
not set and all the audio settings are correct.
•
Speaker button on the web viewer should be enabled
to listen the audio from the network camera.
•
Ensure that the bidirectional audio button is enabled
on the Web viewer and the microphone is set.
•
Change the input and the output gain for microphone
and the speaker respectively to set correct audio level.
For all further support please contact the supplier or forums
or websites.
