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Warranty Policy
All PENTAX RICOH IMAGING cameras purchased through authorized bona fide photographic
distribution channels are guaranteed against defects of material or workmanship for a period
of twelve months from date of purchase. Service will be rendered, and defective parts will be
replaced without cost to you within that period, provided the equipment does not show evi-
dence of impact, sand or liquid damage, mishandling, tampering, battery or chemical corrosion,
operation contrary to operating instructions, or modification by an unauthorized repair shop.
The manufacturer or its authorized representatives shall not be liable for any repair or altera-
tions except those made with its written consent and shall not be liable for damages from delay
or loss of use or from other indirect or consequential damages of any kind, whether caused by
defective material or workmanship or otherwise; and it is expressly agreed that the liability of
the manufacturer or its representatives under all guarantees or warranties, whether expressed
or implied, is strictly limited to the replacement of parts as hereinbefore provided. No refunds
will be made on repairs by nonauthorized PENTAX RICOH IMAGING service facilities.
Procedure During 12-month Warranty Period
Any PENTAX RICOH IMAGING which proves defective during the 12-month warranty period
should be returned to the dealer from whom you purchased the equipment or to the manufac-
turer. If there are no representatives of the manufacturer in your country, send the equipment
to the manufacturer, with postage prepaid. In this case, it will take a considerable length of time
before the equipment can be returned to you owing to the complicated customs procedures re-
quired. If the equipment is covered by warranty, repairs will be made and parts replaced free of
charge, and the equipment will be returned to you upon completion of servicing. If the equip-
ment is not covered by warranty, regular charges of the manufacturer or of its representatives
will apply. Shipping charges are to be borne by the owner.
If your PENTAX RICOH IMAGING was purchased outside of the country where you wish to have
it serviced during the warranty period, regular handling and servicing fees may be charged by
the manufacturer’s representatives in that country. Notwithstanding this, your PENTAX RICOH
IMAGING returned to the manufacturer will be serviced free of charge according to this proce-
dure and warranty policy. In any case, however, shipping charges and customs clearance fees
to be borne by the sender. To prove the date of your purchase when required, please keep the
receipt or bills covering the purchase of your equipment for at least a year. Before sending your
equipment for servicing, please make sure that you are sending it to the manufacturer’s autho-
rized representatives or their approved repair shops, unless you are sending it directly to the
manufacturer. Always obtain a quotation for the service charge, and only after you accept the
quoted service charge, instruct the service station to proceed with the servicing.
• This warranty policy does not affect the customer’s statutoryrights.
• The local warranty policies available from PENTAX RICOH IMAGING distrib-
utors in some countries can supersede this warranty policy. Therefore, we
recommend that you review the warranty card supplied with your product
at the time of purchase, or contact the PENTAX RICOH IMAGING distributor
in your country for more information and to receive a copy of the warranty
policy.
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