6
.15
Troubleshooting
Problem
Possible Cause and Remedy
Character voids are white areas within the parts of characters
that should be solid black:
• If you are using transparencies when you experience this
problem, try another type of transparency. (Because of the
composition of transparency media, some character voids
are normal.)
• You may be printing on the wrong surface on the paper.
Remove the paper and turn it around.
• The paper may not meet paper specifications. See “Paper
Type and Size” for faxing on page 1.17 and “Selecting Print
Media” for PC printing on page 4.1.
Character Voids
• Clean the inside of the printer.
• Check the paper type and quality. See “Paper Type and
Size” for faxing on page 1.17 and “Selecting Print Media”
for PC printing on page 4.1.
• Try installing a new toner cartridge.
• If the problem persists, the printer may require repairs.
Contact a service representative.
Loose toner
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove
the cartridge and reinsert it.
• The toner cartridge may be defective. Install a new toner
cartridge.
• If the problem persists, the printer may require repairs.
Contact a service representative.
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