Error codes
Follow the displayed instructions and, if applicable, video to resolve an error.
Error Type
Description
ADF empty
No document was detected in the document feeder.
Automatic calibration failed
A hardware failure occurred when the product attempted to calibrate prior to scanning.
Communication failed
A communication failure occurred between the firmware and the product.
Fan failed
The product's fan failed.
Hardware error
A hardware error occurred.
Hatch open
The hatch on the document feeder is open or not securely latched.
Lamp failed
The product lamp failed.
Mispick
The product has detected a document feeder page mispick (for example, no pages fed
through the product).
Multi-pick
The product has detected a multiple-page feed error.
Multi-pick sensor failed
The product's multi-pick paper sensor has failed.
Paper jam
The product has detected a document feeder paper jam.
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