- 110 -
When You Cannot Print
4
4.
Troubleshooting
Unable to Install a Printer Driver Successfully
Memo
●
If the following information does not solve the issue, contact your dealer.
●
For issues caused by an application, contact the manufacturer of the application.
USB Connection Problems
For Windows
Symptom
Cause/Remedy
Reference
Page
An icon of the printer is not created on the
[
Devices and Printers
] folder.
Printer driver is not installed correctly.
Reinstall the printer driver correctly.
Only the first printer driver is installed
even if multiple printer drivers are
selected to install.
Follow the procedure below to install the second and
subsequent printer drivers:
1. Load the “Software DVD-ROM” in the computer.
2. Click [
Run setup.exe
] and follow the on-screen
instructions.
3. Select [
USB connection
] from [
Interface
Selection
]. Click [
Next
].
4. Click [
Custom Install
], select a driver to be installed
and then click [
Install
].
5. Check the driver to be installed, and click [
Start
].
6. When “Installing drivers and applications…” is
displayed, click [
Install using another port
].
7. Select [
USBxxx
] on the port list of [
Printer Port
]
and the click [
Next
].
8. Follow the on-screen instructions to complete the
installation.
–
The error message “Unable to install
printer driver” is displayed.
Use Plug-and-Play. Follow the procedure below.
1. Ensure that the printer and computer are turned off.
2. Connect a USB cable.
3. Turn on the printer.
4. Turn on the computer.
5. When the “
Found New Hardware Wizard
” is
displayed, follow the on-screen instructions to
complete the setup.
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