- 111 -
When You Cannot Print
4
4.
Troubleshooting
OS-Specific Constraints
Constraints with Windows 8/Windows Server 2012/Windows 7/Windows
Vista/Windows Server 2008 R2/Windows Server 2008
Item
Symptom
Cause/Remedy
Printer drivers
[
Help
] is not displayed.
The [
Help
] function is not supported on PS printer drivers.
The [
User Account Control
]
dialog is displayed.
When you launch an installer or utility, the [
User
Account Control
] dialog may be displayed. Click [
Yes
] or
[
Continue
] to run the installer or utility as an administrator.
If you click [
No
] or [
Cancel
], the installer or utility does not
start.
Network Extension [
Help
] is not displayed.
The [
Help
] function is not supported.
The [
User Account Control
]
dialog is displayed.
When you launch an installer or utility, the [
User
Account Control
] dialog may be displayed. Click [
Yes
] or
[
Continue
] to run the installer or utility as an administrator.
If you click [
No
] or [
Cancel
], the installer or utility does not
start.
The [
Program Capability
Assistant
] dialog is displayed.
If the [
Program Capability Assistant
] dialog is displayed
after an installation (including if you stop an installation
before it is completed), be sure to click [
This program
installed correctly
].
PS Gamma
Adjuster
The [
User Account Control
]
dialog is displayed.
When you launch an installer or utility, the [
User
Account Control
] dialog may be displayed. Click [
Yes
] or
[
Continue
] to run the installer or utility as an administrator.
If you click [
No
] or [
Cancel
], the installer or utility does not
start.
The [
Program Capability
Assistant
] dialog is displayed.
If the [
Program Capability Assistant
] dialog is displayed
after an installation (including if you stop an installation
before it is completed), be sure to click [
This program
installed correctly
].
Constraints with Windows Firewall
On Windows XP Service Pack 2 and Windows Server 2003 Service Pack 1 and after, the Windows
firewall functionality is enhanced. The following constraints may apply to printer drivers and utilities.
Memo
●
The following procedures are explained using Windows XP Service Pack 2 as an example. The procedure and menu names may
differ on different Windows.
Item
Symptom
Cause/Remedy
Printer drivers
You cannot print a file when using the printer
as a shared printer on a network.
On the server, click [
Start
] and then select
[
Control panel
], [
Security Center
],
then [
Windows Firewall
]. Select the
[
Exceptions
] tab and select the [
File and
Printer Sharing
] check box. Click [
OK
].
OKI LPR Utility
Unable to find a printer.
If the [
Don’t allow exceptions
] check box is
selected on the [
General
] tab of the Windows
firewall, you cannot search for a printer in a
segment that is connected to another router.
Only printers within the same segment as the
printer can be searched.
When you cannot find a printer, specify the IP
address of the printer in the [
Add Printer
] or
[
Confirm Connections
] screen.
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