Chapter 11: Troubleshooting
General troubleshooting
239
Configuration
Error messages occur
during configuration
Use the Configuration Utility to turn
on logging for the component you
are trying to configure. (See
“Logging server diagnostics” on
page 185.)
Configuration was
changed, but change was
not reflected
Verify the appropriate server(s) or
service was restarted after the
configuration was changed.
Error message when
attempting to access the
SafeWord tab from a
user’s Properties window
Confirm the status of the user’s
client certificate, and/or get a new
certificate for a user. See
“Reinstalling a server or ADUC” on
page 61.
Successful
authentication, but
access is denied
View your event logs to verify what
is occurring. (See “Viewing event
logs” on page 57.)
Clicking on the SafeWord
node in ADUC gives the
error “You must be an
administrator to use the
ADUC snap-in.”
Caused by attempting to log in as
parent domain admin to a server
installed in a child domain. Add the
parent domain admin to the local
server’s “administrators” group.
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