Chapter 11: Troubleshooting
Troubleshooting AD lockout support
241
Troubleshooting
AD lockout
support
Troubleshooting the AD lockout feature can by done by setting the following
three parameters (which control logging of the SccADHelper module):
Parameter: LogFile
Value Type: REG_SZ
Default: none
Description: Specifies the fully qualified path to the log file for SccADHelper
Parameter: LogFileFlags
Value Type: REG_DWORD
Valid Range: 0,1,2,3
Default: 0
Description: Controls the default level:
0-None
1-Errors, Info, Debug
2-Errors, Info
3-Errors
Parameter:MaxFileSize
Value Type: REG_DWORD
Default: 100
Description: The maximum size, in KB, of the log file before rolling over to a
new file.
Servers
Server(s) not responding
1
Use installation and
management utility to
determine if servers are
running.
2
Restart server(s).
Need to restart server(s)
See “Stopping and starting
servers” on page 184.
Uninstalling
After uninstalling and
reinstalling SafeWord,
access to the SafeWord
folder is denied
Uninstalling SafeWord may not
completely remove all files related
to the software. Ensure that all
directory and registry content has
been removed, then reinstall the
software.
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