Chapter 11: Troubleshooting
General troubleshooting
240
Authentication
Authentication fails
•
Verify proper entry of token
password.
•
Has token been imported?
•
Verify match between token
serial number and serial
number of token assigned in
user record.
•
Verify user properly entered
their user name at login.
•
Confirm the IP address of the
SafeWord server is correctly
entered on the proper
Authentication Settings field of
the Administration window.
Successful
authentication, but
access is denied
•
Check user access.
•
View audit logs (refer to
“Viewing a specific user’s
authentication activity” on page
162).
•
Verify user name is correct.
•
Check user status (account
expired / locked, etc.).
•
Is user role correct?
•
Does user’s role point to the
correct ACL?
•
Does ACL entry restrict access
to the requested resource?
Importing
authenticators
All import records
rejected
Check to see if the authenticators
had been previously imported (use
audit log in the SafeWord 2008
Management Console or the Event
Viewer in ADUC, check by event
type).
Some import records
rejected
Check to see if the authenticators
had been previously imported (use
audit log in the SafeWord 2008
Management Console or the Event
Viewer in ADUC, check by event
type).
Ports
How to determine if a port
is active?
For Windows, use the
netstat -
an
, then search the output
manually for active ports.
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Subject
Problem
Solution