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What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: 

During the 90 

days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any 
Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are 
not able to repair the product, we will replace it with a comparable product that is new or refurbished. 

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. 
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure 
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or 
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in 
the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product 
to you freight collect.

If we determine that the product is not covered under this warranty, we will notify you and inform you of service 
alternatives that are available to you on a fee basis.

NOTE: 

Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage 

device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as 
floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; 
lost or corrupted data; or damaged or lost removable media. 

During the remaining years:

 For the remaining period of the limited warranty, we will replace any defective part 

with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid 
credit card number at the time you request a replacement part, but we will not charge you for the replacement part 
as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not 
receive the original part within 30 days, we will charge to your credit card the then-current standard price for that 
part. 

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. 
possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping 
container with each replacement part for your use in returning the replaced part to us. 

NOTE: 

Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage 

device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. 
Please refer to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers, please refer to that 
contract for details on how to obtain service. 

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building 
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, 
some of which were never used by a customer. All parts and systems are inspected and tested for quality. 
Replacement parts and systems are covered for the remaining period of the limited warranty for the product you 
bought. Dell owns all parts removed from repaired products.