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May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and 
records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may 
record your transfer by going to Dell's website: 

•

If you are an Individual Home Consumer, go to 

www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

•

If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to 

www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

•

If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who 
purchased through an Employee Purchase Program, go to 

www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897. 

Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we 
offer a "Total Satisfaction" return policy for most products that you, the end-user customer, purchase directly from 
Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a 
refund of the purchase price paid, less shipping and handling and applicable return fees as follows: 

New Hardware Products and Accessories

 — Unless you have a separate agreement with Dell, all hardware, 

accessories, peripherals, parts, and unopened software still in its sealed package, excluding the products listed 
below, may be returned within twenty-one (21) days from the date on the packing slip or invoice.  New 
PowerEdge™ , PowerConnect ™ and PowerVault™  products  may be returned within thirty (30) days from the 
date on the packing slip or invoice except that new PowerEdge™  SC servers and n series products purchased from 
the Small and Medium Business Sales Division may only be returned within fourteen (14) days from the date on 
the packing slip or invoice. To return applications software or an operating system that has been installed by Dell, 
you must return the entire computer. A different return policy applies to nondefective products purchased through 
Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products 
may be returned within twenty-one (21) days from the date on the packing slip or invoice, but a fifteen percent 
(15%) return fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software 
and Peripherals division return policy are not available for Dell | EMC storage products, EMC-branded products, 
Unisys-branded products, PowerVault™,160T tape libraries, enterprise software, non-Dell branded enterprise 
products, software and/or software licenses purchased under any type of volume purchase agreement or any 
non-Dell customized hardware and/or software product(s).

Reconditioned or Refurbished Dell-Branded Hardware Products and Parts

 — All reconditioned or refurbished 

PowerEdge™ , PowerConnect™ and PowerVault™  products may be returned within thirty (30) days from the date 
on the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts 
may be returned within fourteen (14) days of the date on the packing slip or invoice.

How to Return

 — To return products, e-mail or call Dell customer service to receive a Credit Return Authorization 

Number within the return policy period applicable to the product you want to return. You must obtain a Credit 
Return Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your 
customer documentation (or

 www.dell.com/us/en/gen/contact.htm

) to find the appropriate contact information 

for obtaining customer assistance. You must ship the products to Dell within five (5) days of the date that Dell 
issues the Credit Return Authorization Number. You must also return the products to Dell in their original 
packaging, in as-new condition along with any media, documentation, and all other items that were included in 
the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during 
shipment.