A p p e n d i x
109
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited
warranty on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded
projectors lasts only 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty
period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and
availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty
terms in place at the time of purchase will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your
Dell Service Tag or order number available.
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties:
During the 90
days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any
Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are
not able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure
the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in
Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service
alternatives that are available to you on a fee basis.
NOTE:
Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any
other storage device(s) in the product(s). Remove any confidential, proprietary or personal information,
removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable
media.
Individual Home Consumers; Home Office and Small Business
Customers:
Canada Only
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare Customers; and
Value-Added Resellers (VARs):
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463
Government or Education Customers, or Individual Home
Consumers who purchased through an Employee Purchase
Program:
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for Individual
Consumers)
Dell-Branded Memory
1-888-363-5150
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