Troubleshooting
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81
The printer does not
appear on the
scanners list.
•
Check if your printer is attached to your
computer. Ensure that it is connected properly
via the USB port and is turned on.
•
Check if the scanner driver for your printer is
installed in your system. Open Unified Driver
configurator, switch to Scanners
configuration, then press
Drivers
. Ensure
that driver with a name corresponding to
your printer's name is listed in the window.
Check if the port is not busy. Since functional
components of MFP (printer and scanner)
share the same I/O interface (port), the
situation of simultaneous access of different
“consumer” application to the same port is
possible. To avoid possible conflicts, only
one of them at a time is allowed to gain
control over the device. The other
“consumer” will encounter “device busy”
response. This can usually happen while
starting scan procedure, and appropriate
message box appears.
•
To identify the source of the problem, you
should open ports configuration and select the
port assigned to your scanner. port's symbol /
dev/mfp0 corresponds to LP:0 designation
displayed in the scanners’ options, /dev/mfp1
relates to LP:1 and so on. USB ports start at /
dev/mfp4, so scanner on USB:0 relates to /dev/
mfp4 respectively and so forth sequentially. In
the Selected port pane you can see if the port is
occupied by some other application. If this is
the case, you should wait for completion of
the current job or should press Release port
button, if you are sure that the present port's
owner is not functioning properly.
CONDITION
SUGGESTED SOLUTIONS
The printer does not
scan.
•
Check if a document is loaded into the printer.
•
Check if your printer is connected to the
computer. Ensure if it is connected properly if I/
O error is reported while scanning.
•
Check if the port is not busy. Since functional
components of MFP (printer and scanner)
share the same I/O interface (port), the
situation of simultaneous access of different
“consumer” application to the same port is
possible. To avoid possible conflicts, only one
of them at a time is allowed to gain control over
the device. The other “consumer” will
encounter “device busy” response. This can
usually happen while starting scan procedure,
and appropriate message box will be displayed.
To identify the source of the problem, you
should open ports configuration and select the
port assigned to your scanner. port’s symbol /
dev/mfp0 corresponds to LP:0 designation
displayed in the scanners’ options, /dev/mfp1
relates to LP:1 and so on. USB ports start at /
dev/mfp4, so scanner on USB:0 relates to /dev/
mfp4 respectively and so forth sequentially. In
the Selected port pane you can see if the port is
occupied by some other application. If this is
the case, you should wait for completion of the
current job or should press Release port
button, if you are sure that the present port’s
owner is not functioning properly.
Refer to Linux User’s Guide that came with your computer for further
information on Linux error messages.
CONDITION
SUGGESTED SOLUTIONS
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