model year and prior, see an INFINITI
dealer, or contact:
Resolve Corporation
20770 Westwood Drive
Strongsville, OH 44149
1-800-247-5321
In Canada:
To purchase a copy of a genuine INFINITI
Service Manual or Owner’s Manual please
contact an INFINITI dealer. For the phone
number and location of an INFINITI dealer
in your area call the INFINITI Satisfaction
Center at 1-800-361-4792 and a bilingual
INFINITI representative will assist you.
Also available are genuine INFINITI Ser-
vice and Owner’s Manuals for older
INFINITI models.
IN THE EVENT OF A COLLISION
Unfortunately, accidents do occur. In this
unlikely event, there is some important
information you should know. Many insur-
ance companies routinely authorize the
use of non-genuine collision parts in
order to cut costs, among other reasons.
Insist on the use of Genuine
INFINITI Collision Parts!
If you want your vehicle to be restored
using parts made to INFINITI’s original ex-
acting specifications — if you want to
help it to last and hold its resale value,
the solution is simple.
Tell your insurance
agent and your repair shop to only use
Genuine INFINITI Collision Parts.
INFINITI
does not warrant non-INFINITI parts, nor
does INFINITI’s warranty apply to damage
caused by a non-genuine part.
Using Genuine INFINITI Parts can help pro-
tect your personal safety, preserve your
warranty protection and maintain the re-
sale value of your vehicle. And if your ve-
hicle was leased, using Genuine INFINITI
Parts may prevent or limit unnecessary
excess wear and tear expenses at the end
of your lease.
INFINITI designs its hoods with crumple
zones to minimize the risk that the hood
will penetrate the windshield of your ve-
hicle in an accident. Non-genuine (imita-
tion) parts may not provide such built in
safeguards. Also, non-genuine parts often
show premature wear, rust and corrosion.
Why should you take a chance?
In over 40 states, the law says you must
be advised if non-genuine parts are used
to repair your vehicle. And some states
have enacted laws that restrict insurance
companies from authorizing the use of
non-genuine collision parts during the
new vehicle warranty. These laws help
protect you, so you can take action to
protect yourself.
It’s your right!
If you should need further information
visit us at:
www.infiniti.com
(for U.S. customers) or
www.infiniti.ca
(for Canadian customers)
Technical and consumer information
9-21
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