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When You Cannot Print
4
4.
Troubleshooting
Cause
Remedy
Reference
Page
The hub and the printer are incompatible
or have some problem.
Press the button on the operator panel and select
[
Admin Setup
], [
Network Setting
], then [
Hub Link
Setting
], then select [
10Base-T Half
].
–
It takes much time to print because of the
hub settings.
Press the button on the operator panel and select
[
Admin Setup
], [
Network Setup
], then [
TCP ACK
],
then select [
Type2
].
–
For Windows
Cause
Remedy
Reference
Page
IP address is incorrect.
Check that the same IP address is set for the printer
and the printer’s port setting on the computer.
If using OKI LPR Utility, check the IP address setting in
OKI LPR Utility.
USB Connection Problems
Common to Windows and Mac OS X
Cause
Remedy
Reference
Page
Unsupported USB cable is being used.
Use a USB 2.0 cable.
–
A USB hub is being used.
Connect the printer directly to the computer.
Printer driver is not installed correctly.
Reinstall printer driver.
For Windows
Cause
Remedy
Reference
Page
The printer is off line.
Right-click the printer icon in the [
Devices and
Printers
] folder, and then select [
See what’s printing
]
([
printer name*
] when multiple printer drivers are
installed). In the dialog box displayed, select the
[
Printer
] menu and then remove the check from [
Use
Printer Offline
].
* Select the type of a printer driver you want.
–
A switch, buffer, extension cable, or USB
hub is being used.
Connect the printer directly to the computer.
A driver for a different printer that uses a
USB connection has been installed.
Delete the other printer driver from the computer.
–
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