Troubleshooting
_ 82
Printing problems
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The machine
does not print.
The machine is
not receiving
power.
Check the power cord
connections.
The machine is
not selected as
the default
machine.
Select your machine as your
default machine in your Windows.
Check the machine for the followings:
•
The scan unit is not closed. Close the scan unit.
•
Paper is jammed. Clear the paper jam (See
"Clearing paper jams" on page 78).
•
No paper is loaded. Load paper (See "Loading
paper in the tray" on page 50).
•
The toner cartridge is not installed. Install the toner
cartridge.
If a system error occurs, contact a service
representative.
The connection
cable between
the computer and
the machine is
not connected
properly.
Disconnect the machine cable and
reconnect it.
The connection
cable between
the computer and
the machine is
defective.
If possible, attach the cable to
another computer that is working
properly and print a job. You can
also try using a different machine
cable.
The port setting is
incorrect.
Check the Windows printer
settings to make sure that the print
job is sent to the correct port. If the
computer has more than one port,
make sure that the machine is
attached to the correct one.
The machine may
be configured
incorrectly.
Check the
Printing Preferences
to ensure that all of the print
settings are correct (See "Opening
printing preferences" on page 55).
The printer driver
may be
incorrectly
installed.
Repair the machine software (See
machine’s driver" on page 26).
The machine is
malfunctioning.
•
Check the LEDs on the control
panel to see if the machine is
indicating a system error. If the
error cannot be cleared, contact
a service representative.
•
Checking an error message is
also possible from the Smart
Panel on your computer (See
The machine
does not print.
The document
size is so big that
the hard disk
space of the
computer is
insufficient to
access the print
job.
Allocate more hard disk space on
your computer for spooling, and try
printing.
The output tray is
full.
It can hold up to 50 (80 g/m
2
)
sheets of plain paper. Once the
paper is removed from the output
tray, the machine resumes
printing.
The machine
selects print
materials from
the wrong paper
source.
The paper option
that was selected
in the
Printing
Preferences
may
be incorrect.
For many software applications,
the paper source selection is
found under the Paper tab within
the
Printing Preferences
. Select
the correct paper source. See the
printer driver help scree. (See
"Opening printing preferences" on
A print job is
extremely slow.
The job may be
very complex.
Reduce the complexity of the page
or try adjusting the print quality
settings.
Half the page is
blank.
The page
orientation setting
may be incorrect.
Change the page orientation in
your application. See the printer
driver help screen.
The paper size
and the paper
size settings do
not match.
Ensure that the paper size in the
printer driver settings matches the
paper in the tray.
Or, ensure that the paper size in
the printer driver settings matches
the paper selection in the software
application settings you use.
The machine
prints, but the
text is wrong,
garbled, or
incomplete.
The machine
cable is loose or
defective.
Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully.
If possible, attach the cable and
the machine to another computer
that you know works and try a print
job. Finally, try a new machine
cable.
The wrong printer
driver was
selected.
Check the application’s printer
selection menu to ensure that your
machine is selected.
The software
application is
malfunctioning.
Try printing a job from another
application.
The operating
system is
malfunctioning.
Exit Windows and reboot the
computer. Turn the machine off
and back on again.
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