Troubleshooting
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Common Windows problems
CONDITION
SUGGESTED SOLUTIONS
“File in Use”
message appears
during installation.
Exit all software applications. Remove all software
from the startup group, then restart Windows.
Reinstall the printer driver.
“General Protection
Fault”, “Exception
OE”, “Spool 32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows and
try printing again.
“Fail To Print”, “A
printer timeout error
occurred” messages
appear.
These messages may appear during printing. Just
keep waiting until the machine finishes printing. If
the message appears in ready mode or after
printing has been completed, check the connection
and/or whether an error has occurred.
Refer to the Microsoft Windows User’s Guide that came with your
computer for further information on Windows error messages.
Common Linux problems
CONDITION
SUGGESTED SOLUTIONS
The machine does
not print.
•
Check if the printer driver is installed in your
system. Open Unified Driver Configurator and
switch to the
Printers
tab in
Printers
configuration
window to look at the list of
available machines. Make sure that your
machine is displayed on the list. If not, open
Add new printer wizard
to set up your device.
•
Check if the machine is started. Open
Printers
configuration
and select your machine on the
printers list. Look at the description in the
Selected printer
pane. If its status contains
Stopped
string, press
Start
button. After
that normal operation of the machine should be
restored. The “stopped” status might be
activated when some problems in printing
occurred. For instance, this could be an
attempt to print a document when the port is
claimed by a scanning application.
•
Ensure the port is not busy. Since functional
components of machine (printer and scanner)
share the same I/O interface (port), the
situation of simultaneous access of different
user applications to the same port is possible.
To avoid possible conflicts, only one of them at
a time is allowed to gain control over the
device. The other user will encounter “device
busy” response. You should open ports
configuration and select the port assigned to
your machine. In the
Selected port
pane you
can see if the port is occupied by some other
application. If this is the case, you should either
wait for completion of the current job or press
the
Release port
button, if you are sure that
the present application is not functioning
properly.
•
Check if your application has special print
option such as “-oraw”. If “-oraw” is specified in
the command line parameter, then remove it to
print properly. For Gimp front-end, select “print”
-> “Setup printer” and edit command line
parameter in the command item.
•
The CUPS (Common Unix Printing System)
version distributed with SuSE Linux 9.2
(cups-1.1.21) has a problem with ipp (Internet
Printing Protocol) printing.Use the socket
printing instead of ipp or install a later version
of CUPS (cups-1.1.22 or higher).
The machine does
not print whole
pages, and output is
printed on half the
page.
It is a known problem that occurs when a color
machine is used on version 8.51 or earlier of
Ghostscript, 64-bit Linux OS, and has been
reported to bugs.ghostscript.com as Ghostscript
Bug 688252.The problem is solved in AFPL
Ghostscript v. 8.52 or above. Download the latest
version of AFPL Ghostscript from
http://sourceforge.net/projects/ghostscript/ and
install it to solve this problem.
