Troubleshooting
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Refer to the Linux User’s Guide that came with your computer for
further information on Linux error messages.
Common Macintosh problems
CONDITION
SUGGESTED SOLUTIONS
The machine does
not print PDF files
correctly. Some
parts of graphics,
text, or illustrations
are missing.
Printing the PDF file as an image may enable the
file to print. Turn on
Print As Image
from the
Acrobat printing options.
It will take longer to print when you print a
PDF file as an image.
The document has
printed, but the print
job has not
disappeared from
the spooler in Mac
OS X 10.3.2.
Update your Mac OS to Mac OS X 10.3.3. or
higher.
Some letters are not
displayed normally
during the Cover
page printing.
Mac OS cannot create the font during the Cover
page printing. The English alphabet and numbers
are displayed normally on the Cover page.
When printing a
document in
Macintosh with
Acrobat Reader 6.0
or higher, colors
print incorrectly.
Make sure that the resolution setting in your
machine driver matches the one in Acrobat
Reader.
Refer to the Macintosh User’s Guide that came with your computer for
further information on Macintosh error messages.
I cannot scan via
Gimp Front-end.
Check if Gimp Front-end has Xsane:
Device
dialog
on the
Acquire
menu. If not, you should
install Xsane plug-in for Gimp on the your
computer. You can find Xsane plug-in package for
Gimp on Linux distribution CD or Gimp home
page. For the detailed information, refer to the
Help for Linux distribution CD or Gimp Front-end
application.
If you wish to use another kind of scan
application, refer to application’s Help.
I encounter the
“Cannot open port
device file” error
when printing a
document.
Avoid changing print job parameters (via LPR
GUI, for example) while a print job is in progress.
Known versions of CUPS server break the print
job whenever print options are changed and then
try to restart the job from the beginning. Since
Unified Linux Driver locks the port while printing,
the abrupt termination of the driver keeps the port
locked and unavailable for subsequent print jobs.
If this situation occurs, try to release the port by
selecting
Release port
in
Port configuration
window.
The machine does
not appear on the
scanners list.
•
Ensure your machine is attached to your
computer, connected properly via the USB port,
and is turned on.
•
Ensure the scanner driver for your machine is
installed in your system. Open Unified Linux
Driver configurator, switch to
Scanners
configuration
, then press
Drivers
. Make sure
that driver with a name corresponding to your
machine's name is listed in the window.
•
Ensure the port is not busy. Since functional
components of machine (printer and scanner)
share the same I/O interface (port), the
situation of simultaneous access of different
user applications to the same port is possible.
To avoid possible conflicts, only one of them at
a time is allowed to gain control over the
device. The other user will encounter “device
busy” response. This usually happens when
starting a scan procedure. An appropriate
message box appears.
To identify the source of the problem, open the
Ports configuration
and select the port
assigned to your scanner, port's symbol
/dev/mfp0 corresponds to LP:0 designation
displayed in the scanners’ options, /dev/mfp1
relates to LP:1, and so on. USB ports start at
/dev/mfp4, so scanner on USB:0 relates to
/dev/mfp4 respectively and so forth
sequentially. In the
Selected port
pane, you
can see if the port is occupied by another
application. If this is the case, you should either
wait for completion of the current job or press
the
Release port
button, if you are sure that
the present port application is not functioning
properly.
CONDITION
SUGGESTED SOLUTIONS
The machine does
not scan.
•
Ensure a document is loaded into the machine,
ensure your machine is connected to the
computer.
•
If there is an I/O error while scanning.
CONDITION
SUGGESTED SOLUTIONS
