Troubleshooting
_ 86
Scanning problems
CONDITION
SUGGESTED SOLUTIONS
The scanner does not
work.
•
Make sure that you place the original to be
scanned face down on the scanner glass.
•
There may not be enough available memory to
hold the document you want to scan. Try the
Prescan
function to see if that works. Try
lowering the scan resolution rate.
•
Check that the machine cable is connected
properly.
•
Make sure that the machine cable is not
defective. Switch the cable with a known good
cable. If necessary, replace the cable.
•
Check that the scanner is configured correctly.
Check scan setting in the SmarThru or the
application you want to use to make certain that
the scanner job is being sent to the correct port
(for example, USB001).
The unit scans very
slowly.
•
Check if the machine is printing received data.
If so, scan the document after the received data
has been printed.
•
Graphics are scanned more slowly than text.
Message appears on
your computer
screen:
•
Device can’t be
set to the H/W
mode you want.
•
Port is being used
by another
program
.
•
Port is Disabled.
•
Scanner is busy
receiving or
printing data.
When the current
job is completed,
try again.
•
Invalid handle.
•
Scanning has
failed.
•
There may be a copying or printing job in
progress. Try your job again when that job is
finished.
•
The selected port is currently being used.
Restart your computer and try again.
•
The machine cable may be improperly
connected or the power may be off.
•
The scanner driver is not installed or the
operating environment is not set up properly.
•
Ensure that the machine is properly connected
and the power is on, then restart your
computer.
•
The USB cable may be improperly connected
or the power may be off.
Samsung Scan and Fax Manager Problem
CONDITION
SUGGESTED SOLUTION
Samsung Scan and
Fax Manager does
not work.
Check your system requirements. Samsung Scan
and Fax Manager works in Windows and Mac OS
(See "System requirements" on page 25).
Smears, lines,
marks, or spots
appear on copies.
G
•
If the defects are on the original, adjust darkness
to lighten the background of your copies using
Printer Settings Utility (See "Changing the
settings for each copy" on page 62).
•
If there are no defects on the original, clean the
scan unit (See "Cleaning the scan unit" on
page 75).
Copy image is
skewed.
•
Ensure that the original is face down on the
scanner glass.
•
Check that the copy paper is loaded correctly.
Blank copies print
out.
Ensure that the original is face down on the scanner
glass.
Image rubs off the
copy easily.
•
Replace the paper in the tray with paper from a
new package.
•
In high humidity areas, do not leave paper in the
machine for extended periods of time.
Frequent copy paper
jams occur.
•
Fan the stack of paper, then turn it over in the
tray. Replace the paper in the tray with a fresh
supply. Check/adjust the paper guides, if
necessary.
•
Ensure that the paper is the proper paper weight.
•
Check for copy paper or pieces of copy paper
remaining in the machine after a paper jam has
been cleared.
Toner cartridge
produces fewer
copies than
expected before
running out of toner.
•
Your originals may contain pictures, solids, or
heavy lines. For example, your originals may be
forms, newsletters, books, or other documents
that use more toner.
•
The scanner lid may be left open while copies
are being made.
•
Turn the machine off and back on.
CONDITION
SUGGESTED SOLUTION
