Troubleshooting

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 73

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the 

recommended solutions. Follow the suggested solutions until the problem is 

corrected. If the problem persists, call for service.

Paper feeding 

Send Error

(Wrong Config)

There is a problem on 

the network interface 

card.

Configure your network 

interface card correctly.

Toner Empty

T

The color toner 

cartridge has run out. 

The printer stops 

printing.

Press 

OK

 to toggle 

the message to 

Stop

, 

Continue

or 

Black 

Only

.

W

Stop

X

If the black 

toner cartridge 

is empty, 

Black Only

message does 

not appear.

You can select the 

option among 

Stop

, 

Continue

 or 

Black Only

with the left/right arrow. 

If you select 

Stop

 by 

pressing 

OK

 on the 

control panel, the printer 

stops printing. If you 

select 

Continue

, the 

printer keeps printing, 

but the quality cannot be 

guaranteed. 

If you select 

Black Only

, 

the printer prints the data 

in black. In this case, the 

mono printing feature is 

preset in the printer 

properties.

When you copy, the 

Black Start

 button will 

be activated only with 

this condition.

If you do not select any, 

the printer will work as 

Stop

 is selected.

Replace the color toner 

cartridge with a new one  

(see "Replacing the 

toner cartridge" on 

page 59).

Toner Exhausted

T

The lifespan of the 

color toner cartridge 

which the arrow 

indicates is reached.

This message appears 

when the toner is 

completely empty, and 

your printer stops 

printing. Replace the 

corresponding toner 

cartridge with a Dell-

genuine cartridge (see 

"Replacing the toner 

cartridge" on page 59).

Toner Low

T

The corresponding 

color toner cartridge is 

almost empty.

If you do not 

want this 

message to 

appear,  see 

"Using toner 

low alert" on 

page 56.

Take out the toner 

cartridge and thoroughly 

shake it. By doing this, 

you can temporarily 

reestablish printing 

operations.

Tray 2 

Paper jam 0

Paper has jammed In 

the paper feed area.

Clear the jam (see "In 

the paper feed area" on 

page 65).

Updating Data

Please Wait...

This message 

appears when there is 

a change in the 

system setting or 

when you back up a 

data.

Do not turn the power off 

when this message is 

showing. Changes may 

not be saved and datas 

can be lost.

MESSAGE

MEANING

SUGGESTED 

SOLUTIONS

CONDITION

SUGGESTED SOLUTIONS

Paper is jammed 

during printing.

Clear the paper jam (see "Tips for avoiding paper 

jams" on page 63).

Paper sticks 

together.

•

Ensure there is not too much paper in the tray. 

The tray can hold up to 250 sheets of paper, 

depending on the thickness of your paper.

•

Ensure that you are using the correct type of 

paper (see "Setting the paper size and type" on 

page 30).

•

Remove paper from the tray and flex or fan the 

paper.

•

Humid conditions may cause some paper to 

stick together.

Multiple sheets of 

paper do not feed.

•

Different types of paper may be stacked in the 

tray. Load paper of only one type, size, and 

weight.

•

If multiple sheets have caused a paper jam, 

clear the paper jam (see "Tips for avoiding 

paper jams" on page 63).

Paper does not feed 

into the printer.

•

Remove any obstructions from inside the 

printer.

•

Paper has not been loaded correctly. Remove 

paper from the tray and reload it correctly.

•

There is too much paper in the tray. Remove 

excess paper from the tray.

•

The paper is too thick. Use only paper that 

meets the specifications required by the printer 

(see "Selecting print media" on page 24).

•

If an original does not feed into the printer, the 

DADF rubber pad may require to be replaced 

(see "Replacing the DADF rubber pad" on 

page 62).

The paper keeps 

jamming.

•

There is too much paper in the tray. Remove 

excess paper from the tray. If you are printing 

on special materials, use the multi-purpose tray.

•

An incorrect type of paper is being used. Use 

only paper that meets the specifications 

required by the printer (see "Selecting print 

media" on page 24).

•

There may be debris inside the printer. Open 

the front cover and remove the debris.

•

If an original does not feed into the printer, the 

DADF rubber pad may require to be replaced 

(see "Replacing the DADF rubber pad" on 

page 62).

Envelopes skew or 

fail to feed correctly.

Ensure the paper guides are against both sides of 

the envelopes.