13. Troubleshooting
13
- 236 -
13. Troubleshooting
This chapter explains some of the problems that could possibly occur when using Print Job
Accouting, and provides hints to their solutions.
Item
Details
Cannot find the printer
even when searching
using [Add a Printer].
• Check that the printer power is ON.
• Check whether the printer is processing or offline,
or whether an error has occurred (no paper etc).
Check that the printer is online, and click [Start new
search].
• Click [Back], and check that the correct search
option check boxes are checked.
• When the search target is [TCP/IP Network], check
whether the broadcast address is correct. If it is
unknown, contact the network administrator.
• The printer does not support Print Job Accouting.
Check the type of printer connected to the
connection destination.
• If the [Do not allow exceptions] check mark is
checked in the Windows XP SP2/Server 2003 SP1 or
later firewall settings, printers cannot be searched
beyond the router segments. Therefore, in the Add
log acquisition printer wizard, select [Specify the
printer by address], select [Address] > [TCP/IP
Network], and enter the IP address directly.
When a printer connection
destination is specified
using [Add a Printer], the
error "Printer does not
have the log acquisition
capability" is displayed.
The printer does not support Print Job Accouting.
Check the type of printer connected to the connection
destination.
When adding a printer,
"There is no sufficient
capacity to store a log"
error is displayed.
There is not enough free space in the printer built-in
hard disk, SD memory card or flash memory.
Secure the appropriate amount of free space.
When adding a printer
or changing settings,
or when immediately
acquiring a log, the
"Cannot connect to the
printer. Wait for a while
and try again.", "Unable
to communicate with the
printer. Please check the
printer." or "The printer
is busy. Wait for a while
then try again" message
is displayed.
• Check that the printer power is ON.
• Check whether the printer is processing or offline,
or whether an error has occurred (no paper etc).
Check that the printer is online and try again.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
