5-12
Troubleshooting
OG
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OCP Display Messages
The OCP displays the printer status with 1- to 2-line messages. There are three types of
messages: status, warning, and error messages. The following table lists the messages
in alphabetical order. Each message is explained and a corrective action is given when
applicable.
For information on messages not explained here, please refer to your option-specific
user’s guide.
Message
Description
Corrective Action
Any Tray Except MBT
The wrong size paper is loaded except
in the MBT
Load any tray except the MBT with the
requested paper size.
Booklet Stacker Full
Remove Booklets
Self-explanatory.
Remove booklets.
Booklet Stacker Full
Remove Paper
E027
Self-explanatory.
Remove booklets.
Call for Service
Exxx or other text
Any
“Call
for
Service”
message requires
a service call for problem resolution.
Line 2 is the error code.
See “E2XX, EC#XX, BR#XX Call for
Service Error” on page 1-13.
Contact your authorized Service
Technician and provide the error code
displayed on the OCP.
Center Guide Open
Close Guide
E040
Self-explanatory.
Close the guide.
Center Cover Open
Close Guide
E041
Self-explanatory.
Close the cover.
Clearing Error
Status message.
Wait for the printer to return to a Ready
state.
Container x Top Cover Open
Close Cover
The top cover of the container is open.
x is the container number.
Close the cover.
Container
x
V
Path
Cover Open
Close Cover
The v path cover of the container is
open. x is the container number.
Close the cover.
Creating Software Log
Status message. The printer is
creating the requested software log.
Wait for the printer to return to a Ready
state.
CS1 Lower Basket Size
Change Basket
E092
The stacker basket is the wrong size
for the requested paper size
Change the basket.
CS1 Upper Basket Size
Change Basket
E093
The stacker basket is the wrong size
for the requested paper size
Change the basket.
CS2 Lower Basket Size
Change Basket
E094
The stacker basket is the wrong size
for the requested paper size
Change the basket.
CS2 Upper Basket Size
Change Basket
E095
The stacker basket is the wrong size
for the requested paper size
Change the basket.
Deleting Jobs
Status message. The selected jobs are
being deleted from the print queue.
Wait for the printer to return to a Ready
state.
Developer Bottle Not Set
Set Developer Bottle E01E
The developer bottle is not seated
properly.
Reseat the bottle.
Developer Charge
E0A1
Replacement of the developer is
running.
Wait for the printer to return to a Ready
state.
Developer Discharge
E0A2
Replacement of the developer is
running.
Wait for the printer to return to a Ready
state.