Troubleshooting 5-13
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Developer Error
Check Color
E049
The color is different between the toner
unit and the developer unit.
Check the toner and developer units
and replace the incorrect unit.
Developer Error
Retry Exhausting
E048
An error occurred when operating the
developer.
Retry. If the error occurs again, contact
an authorized Service Technician.
Developer Error
Retry Operation
E047
An error occurred when replacing the
developer mix.
Retry. If the error occurs again, contact
an authorized Service Technician.
Developer Mix End of Life
Replace Developer
E012
The developer mixture needs to be
exchanged.
Replace developer. Printing will resume
when the developer is replaced.
Developer Unit Not Set
Check Developer Unit E037
Self Explanatory
Set the Developer Unit.
Drum Unit End of Life
Replace Drum Unit
E016
The photoconductive drum needs to
be replaced.
Replace the Drum Unit. Printing will
resume when the Drum Unit is
replaced.
Drum Wrap Sensor Error
Clean Wrap Sensor
E018
The drum wrap sensor level is
abnormal.
Contact your authorized Service
Technician.
Drum Wrap
Remove Paper
E118
Simplex paper is wrapped around the
drum.
Remove the jammed paper.
Drum Wrap
Remove Paper
E119
Duplex paper is wrapped around the
drum.
Remove the jammed paper.
Duplex-Always
Duplex-Always mode is enabled.
Contact your System Administrator for
additional information.
Elevator Tray Paper Full
Remove Paper
E009
The output tray of the Advanced
Finisher is full.
Remove paper from the elevator tray.
Elevator Tray Paper Full
Remove Paper
E00A
Paper did not stack properly in the
output tray of the Advanced Finisher.
Remove paper from the elevator tray.
Enter new password
Passwords are for use by System
Administrators and Service
Technicians only.
Contact your System Administrator for
additional information.
Enter new password again
Passwords are for use by System
Administrators and Service
Technicians only.
Contact your System Administrator for
additional information.
Enter service password
You must provide the service
password to gain access to the
selected menu item.
Contact your Authorized Service
Technician if you need access to the
Service menu.
Enter system password
You must supply the system password
to gain access to the selected menu
item.
Contact your System Administrator if
you need access to menu items that
are password protected.
Entrance Paper Guide Open
Close Guide
The Entrance Paper Guide is located
behind Front Cover R of the Publishing
Finisher.
Close the guide completely, then close
the cover.
Finisher Front Cover Open
Close Cover
E03F
The front cover of the Advanced
Finisher is open.
Close the cover.
Front Cover Open
Close Cover
E043
Self-explanatory.
Close the cover.
Fuser Unit End of Life
Replace Fuser Unit
E015
The fuser unit needs to be replaced.
Contact your authorized Service
Technician.
Message
Description
Corrective Action