Chapter 21 Troubleshooting
NWA3000-N Series User’s Guide
269
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for
I forgot the IP address for the NWA3000-N series AP.
2
Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and
Section 1.7 on page 27
.
3
Make sure your Internet browser does not block pop-up windows and has
JavaScripts and Java enabled.
4
Make sure your computer is in the same subnet as the NWA3000-N series AP. (If
you know that there are routers between your computer and the NWA3000-N
series AP, skip this step.)
• If there is no DHCP server on your network, make sure your computer’s IP
address is in the same subnet as the NWA3000-N series AP.
5
Reset the device to its factory defaults, and try to access the NWA3000-N series
AP with the default IP address. See your Quick Start Guide.
6
If the problem continues, contact the network administrator or vendor, or try one
of the advanced suggestions.
Advanced Suggestions
• Try to access the NWA3000-N series AP using another service, such as Telnet. If
you can access the NWA3000-N series AP, check the remote management
settings to find out why the NWA3000-N series AP does not respond to HTTP.
• If your computer is connected wirelessly, use a computer that is connected to a
LAN
/
ETHERNET
port.
• If you’ve forgotten the NWA3000-N series AP’s IP address, you can use the
commands through the console port to check it. Connect your computer to the
CONSOLE
port using a console cable. Your computer should have a terminal
emulation communications program (such as HyperTerminal) set to VT100
terminal emulation, no parity, 8 data bits, 1 stop bit, no flow control and 115200
bps port speed.
I forgot the password.
1
The default password is
1234
.
2
If this does not work, you have to reset the device to its factory defaults. See
I can see the
Login
screen, but I cannot log in to the NWA3000-N series AP.
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