Chapter 21 Troubleshooting
NWA3000-N Series User’s Guide
271
1
Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and
2
Make sure you entered your ISP account information correctly. These fields are
case-sensitive, so make sure [Caps Lock] is not on.
3
If you are trying to access the Internet wirelessly, make sure the wireless settings
on the wireless client are the same as the settings on the AP.
4
Disconnect all the cables from your device, and follow the directions in the Quick
Start Guide again.
5
If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the
NWA3000-N series AP), but my Internet connection is not available anymore.
1
Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and
Section 1.7 on page 27
.
2
Reboot the NWA3000-N series AP.
3
If the problem continues, contact your ISP.
The Internet connection is slow or intermittent.
1
There might be a lot of traffic on the network. Look at the LEDs, and check
Section
1.7 on page 27
. If the NWA3000-N series AP is sending or receiving a lot of
information, try closing some programs that use the Internet, especially peer-to-
peer applications.
2
Check the signal strength. If the signal is weak, try moving the NWA3000-N series
AP closer to the AP (if possible), and look around to see if there are any devices
that might be interfering with the wireless network (microwaves, other wireless
networks, and so on).
3
Reboot the NWA3000-N series AP.
4
If the problem continues, contact the network administrator or vendor, or try one
of the advanced suggestions.
Advanced Suggestions
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