Prestige 334 User’s Guide
331
Appendix A Troubleshooting
35.3 Problems with the Password
35.4 Problems with Remote Management
Access to a web page with
a URL containing a
forbidden keyword is not
blocked.
Make sure that you select the Keyword Blocking check box in the Content
Filtering screen. Make sure that the keywords that you type are listed in
the Keyword List.
If a keyword that is listed in the Keyword List is not blocked when it is
found in a URL, customize the keyword blocking using commands. See
the Customizing Keyword Blocking URL Checking section in the Content
Filter chapter.
Parental Control is
configured correctly, but I
can still access restricted
web pages.
Restart the device to clear the cache.
The content filter server may be unavailable. The
View Logs
screen can
display content filtering log messages. See the Log Descriptions
appendix for a list of possible log messages. In the
View Logs
screen
copy and paste the log messages and e-mail them to customer support
with an explanation of the problem.
If you still have problems, contact your vendor or customer support for
further advice.
Table 110
Troubleshooting
PROBLEM
CORRECTIVE ACTION
Table 111
Troubleshooting the Password
PROBLEM
CORRECTIVE ACTION
Cannot access the
Prestige.
The password field is case sensitive. Make sure that you enter the correct
password using the proper casing.
Use the Reset button to restore the factory default configuration file. This will
restore all of the factory defaults including the password,
see Chapter 2
Introducing the Web Configurator
for details.
Table 112
Troubleshooting Telnet
PROBLEM
CORRECTIVE ACTION
Cannot access the
Prestige from the
LAN or WAN.
Refer to
“Remote Management Limitations
in
Chapter 16 Remote Management
Screens
for scenarios when remote management may not be possible.
When NAT is enabled:
•
Use the Prestige's WAN IP address when configuring from the WAN.
•
Use the Prestige's LAN IP address when configuring from the LAN.
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