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ZyWALL 2WG User’s Guide
683
C
H A P T E R
49
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories.
•
Power, Hardware Connections, and LEDs
•
•
49.1 Power, Hardware Connections, and LEDs
V
The ZyWALL does not turn on. None of the LEDs turn on.
1
Make sure the ZyWALL is turned on.
2
Make sure you are using the power adaptor or cord included with the ZyWALL.
3
Make sure the power adaptor is connected to the ZyWALL and plugged in to an
appropriate power source. Make sure the power source is turned on.
4
Turn the ZyWALL off and on or disconnect and re-connect the power adaptor to the
ZyWALL.
5
If the problem continues, contact the vendor.
V
One of the LEDs does not behave as expected.
1
Make sure you understand the normal behavior of the LED. See
.
2
Check the hardware connections. See the Quick Start Guide.
3
Inspect your cables for damage. Contact the vendor to replace any damaged cables.
4
Turn the ZyWALL off and on or disconnect and re-connect the power adaptor to the
ZyWALL.
5
If the problem continues, contact the vendor.